i have walked into canadian tire to shop and i strongly feel that some customers can just walk all over employees because "the customer is always right", wrong, yes most of the time that annoying customer is wrong. Why, because people like you who think that they can loan a product and return it when ever they want, oh ya thats the only reciept that seems to have gone missing. this customer thought that they could be rude and walk all over the employee just to get his own way, how would you act if a customer was swearing at you in front of other customers and employees. No one should have to be treated that way. Isnt the old saying "treat others and you would want to be treated", the pleasant customer gets alot further than the one that says"im never shopping here again" but shows up the next day! whats that about!